[rt-users] New to RT / RTFM Integration

[Ruslan U. Zakirov]

It was recently discussed:
http://lists.bestpractical.com/cgi-bin/htsearch?config=htdig&restrict=&exclude=&method=and&format=builtin-long&sort=score&words=extract

Christopher VanOosterhout wrote:
> 
> Just this week we installed and started testing RT.  What a great system. 
> 
> I am having one problem I just can not figure out.  When I try to 
> extract an article from RT to RTFM it seems to fail.   This is what 
> happens. 
> 
> I click extract, select a class, then select the custom field for the 
> appropriate part of the RT article (type -- singletext).  Then I print 
> submit.  I do not get any error message, but the resulting RTFM article 
> does not contain any any of the extracted data.  In other words, the 
> field is blank (even though there is no error message, etc.)
> 
> Thanks for any help you can provide.
> 
> Christopher
> 
> 
> --
> Christopher VanOosterhout
> Torresen Marine, Inc. - /The Sailboat Specialists
> /Internet Division
> http://www.torresen.com/
> http://www.marinedieseldirect.com/
> 3126 Lake Shore Drive
> Muskegon, Michigan 49441        
> 231-759-8596
> 
> 
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