[rt-users] New to RT / RTFM Integration

Fri May 14 15:42:44 EDT 2004

Just this week we installed and started testing RT.  What a great system.

I am having one problem I just can not figure out.  When I try to extract 
an article from RT to RTFM it seems to fail.   This is what happens.

I click extract, select a class, then select the custom field for the 
appropriate part of the RT article (type -- singletext).  Then I print 
submit.  I do not get any error message, but the resulting RTFM article 
does not contain any any of the extracted data.  In other words, the field 
is blank (even though there is no error message, etc.)

Thanks for any help you can provide.

Christopher

--
Christopher VanOosterhout
Torresen Marine, Inc. - The Sailboat Specialists
Internet Division
http://www.torresen.com/
http://www.marinedieseldirect.com/
3126 Lake Shore Drive
Muskegon, Michigan 49441
231-759-8596  
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