[rt-users] External vs. Internal Tickets

[Christopher VanOosterhout]

If this subject has already been covered, I would appreciate a link to the 
reference.  If it is has not been covered, I would be interested in any 
ideas on the subject.

What would be the easiest way to handle responses to creation of a new 
ticket through the web interface vs. via email.  For instance, when a 
customer/user creates a ticket via an email request I would like them to 
receive a specific template/message.  However, when I create a ticket on a 
customer's behalf (for instance if I am on the phone with them) I would 
like them to receive a different template/email.

Thanks,

Christopher





--
Christopher VanOosterhout
Torresen Marine, Inc. - The Sailboat Specialists
Internet Division
http://www.torresen.com/
http://www.marinedieseldirect.com/
3126 Lake Shore Drive
Muskegon, Michigan 49441
231-759-8596  
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