[rt-users] weird ticket history display problem

Anthony Martucci anthony.martucci at manhattan.edu
Tue May 25 09:57:08 EDT 2004


Hi Everyone,
   I am having a really odd problem with my RT-3.0.10 install.  I'm 
running apache 1.3 and modperl 1.29 which I compiled from source on a 
FC1 box.  The problem is that whenever you go to display a ticket 
history in basics or history, the user and time of the last transaction 
to any ticket in any queue of the database is displayed.  For example, 
if user A creates a ticket, and user B comments another ticket, the 
transaction time and the user name of the comment made by user B will be 
on every single comment or reply for any ticket on the system.  Is this 
just a display problem or did I blow something up or miss a database 
configuration??  Sorry if this one has been answered before and thanks 
in advance for any help that anyone can offer.

-- 
Anthony Martucci
Help Desk Technician




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