[rt-users] How do I give a group the right to view a queue

[Ruslan U. Zakirov]

Palle Girgensohn wrote:
> Hi!
> 
> I can't get the rights right (heh). I want a group to have access to one 
> queue. Now the group can view any ticket by using its number, but cannot 
> get any listings. I've been through every setting and to me this seems 
> like a bug. Only way is to make each user "priviliged", but that gives 
> them access to too many things, really, and I also want to give the 
> *group* access, not the individual users. See my mail from yesterday:
http://wiki.bestpractical.com/?Rights
http://wiki.bestpractical.com/?QueueSpecificRights
SeeQueue
ShowTicket

> 
> 
>> Hi,
>>
>> I have a group of users that should be able to login and see one queue
>> only. They are in a user defined group, say it's named "testing".
>> Configuration -> Queues -> "QueueName" -> Groups Rights -> "testing" has
>> the following rights:
>>
>>  CommentOnTicket
>>  CreateTicket
>>  DeleteTicket
>>  ModifyTicket
>>  ReplyToTicket
>>  SeeQueue
>>  ShowTicket
>>  ShowTicketComments
>>  Watch
>>
>> This almost works. ppl can see the queue, but only their own tickets, not
>> ticket issued by others in the group. I need the group to be able to see
>> all tickets in the queue. How do I do this?
>>
>> Palle
> 
> 
> 
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