[rt-users] Approval before sending Correspondence

[emf]

Hi, folks. At my last job we used RT a lot, and now I'm trying to get a 
client to use it.

The problem is their tickets often involve very touchy questions 
answered by volunteers... so we need to have some control over when 
things are sent out. There are a couple of ways I can think of to 
implement this; i'd appreciate feedback as to which is the most 
productive:

1.) Make a Reply only go out on Approval.
2.) Make a Reply only go out when some other custom property is set.
3.) Make it possible for a Comment to be turned into a Reply (and be 
sent).
4.) Minimally, add a pop-up "are you sure" to the Reply option via 
javascript.

All of these things (save the last) seem to involve blowing away the 
default Scrip for Correspondence and triggering a similar scrip on some 
other action.

Thanks in advance for any advice.
--
nothing can happen inside a sphere
that you could not inscribe upon it.
~mindlace        http://mindlace.net