[rt-users] How do I give a group the right to view a queue

[Palle Girgensohn]

Still trying to get this working, users are getting upset here... :(

What happens is that a user can view any ticket in the system by entering 
the number of the ticket and click "Goto ticket". But, there is *no way* to 
get a listing of the tickets in the queue. I've done all the steps 
according to the wiki text mentioned below, but all the users see when they 
log in are the tickets they requested only. The headers are:

RT Self Service
My open tickets

and under that a list of the user's open tickets. I'd like the user to have 
*all* tickets from this queue. Is it a bug related to RT & postgres?

I run FreeBSD 4.9, postgresql-7.4.2, rt 3.0.10, perl-5.8.3, fastcgi.

/Palle

--On onsdag, maj 26, 2004 22.08.00 +0200 Palle Girgensohn 
<girgen at pingpong.net> wrote:

> --On tisdag, maj 25, 2004 19.05.31 +0400 "Ruslan U. Zakirov"
> <cubic at acronis.ru> wrote:
>
>> Palle Girgensohn wrote:
>>> Hi!
>>>
>>> I can't get the rights right (heh). I want a group to have access to one
>>> queue. Now the group can view any ticket by using its number, but cannot
>>> get any listings. I've been through every setting and to me this seems
>>> like a bug. Only way is to make each user "priviliged", but that gives
>>> them access to too many things, really, and I also want to give the
>>> *group* access, not the individual users. See my mail from yesterday:
>> http://wiki.bestpractical.com/?Rights
>> http://wiki.bestpractical.com/?QueueSpecificRights
>> SeeQueue
>> ShowTicket
>
> Sorry, but this does not work at all, although it should. As you can see,
> most of it is already there as per my email below. I'm pretty sure it is
> a bug, perhaps with postgres & RT...
>
> /Palle
>
>
>>
>>>
>>>
>>>> Hi,
>>>>
>>>> I have a group of users that should be able to login and see one queue
>>>> only. They are in a user defined group, say it's named "testing".
>>>> Configuration -> Queues -> "QueueName" -> Groups Rights -> "testing"
>>>> has the following rights:
>>>>
>>>>  CommentOnTicket
>>>>  CreateTicket
>>>>  DeleteTicket
>>>>  ModifyTicket
>>>>  ReplyToTicket
>>>>  SeeQueue
>>>>  ShowTicket
>>>>  ShowTicketComments
>>>>  Watch
>>>>
>>>> This almost works. ppl can see the queue, but only their own tickets,
>>>> not ticket issued by others in the group. I need the group to be able
>>>> to see all tickets in the queue. How do I do this?
>>>>
>>>> Palle
>>>
>>>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> RT Developer and Administrator training is coming to LA, DC and
>>> Frankfurt this spring and summer.
>>> http://bestpractical.com/services/training.html
>>>
>>> Sign up early, as class space is limited.
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> RT Developer and Administrator training is coming to LA, DC and Frankfurt
>> this spring and summer.
>> http://bestpractical.com/services/training.html
>>
>> Sign up early, as class space is limited.
>
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Developer and Administrator training is coming to LA, DC and Frankfurt
> this spring and summer.
> http://bestpractical.com/services/training.html
>
> Sign up early, as class space is limited.