[rt-users] problems with mailgate

[jamie.baddeley at fx.net.nz]

Hi,

I have had rt pretty running happily for a couple of months now. Then,
today, mailgate stopped working, with exim complaining:

2004-05-28 20:00:01 1BTcHO-0000Ho-00 ** |/usr/bin/rt-mailgate --queue
General --action correspond --debug --url http://crm.fx.net.nz
<general at crm.fx.net.nz> D=rt_aliases T=address_pipe: Child process of
address_pipe transport (running command "/usr/bin/rt-mailgate --queue
General --action correspond --debug --url http://crm.fx.net.nz") was
terminated by signal 9 (Killed)

Exim spat this back at me - It said (via email):

RT server error. The RT server which handled your email did not behave
as expected. It said: 

System error

error:
Error in tempdir() using XXXXXXXXXX: Parent directory (.) is not
writable at /usr/share/request-tracker3/lib/RT/EmailParser.pm line 595

context:
...
82:     # whether they should generate a full stack trace (confess() and
cluck())
83:     # or simply report the caller's package (croak() and carp()),
respectively.
84:     # confess() and croak() die, carp() and cluck() warn.
85:
86:     sub croak { die shortmess @_ }
87:     sub confess { die longmess @_ }
88:     sub carp { warn shortmess @_ }
89:     sub cluck { warn longmess @_ }
90:
...
code stack:     /usr/share/perl/5.8/Carp.pm:86
/usr/share/perl/5.8/File/Temp.pm:1360
/usr/share/request-tracker3/lib/RT/EmailParser.pm:595
/usr/share/request-tracker3/lib/RT/EmailParser.pm:233
/usr/share/request-tracker3/lib/RT/EmailParser.pm:177
/usr/share/request-tracker3/lib/RT/Interface/Email.pm:443
/usr/share/request-tracker3/html/REST/1.0/NoAuth/mail-gateway:31

I'm flummoxed. I didn't do anything AFAIK. 

Has anyone seen anything like this - did you find a resolution?

jamie