[rt-users] problems with mailgate

[Ruslan U. Zakirov]

Jamie, RT has problems in old versions with cleanning tmp files, may be 
your tmp partition run out of free space?


jamie.baddeley at fx.net.nz wrote:
> Hi,
> 
> I have had rt pretty running happily for a couple of months now. Then,
> today, mailgate stopped working, with exim complaining:
> 
> 2004-05-28 20:00:01 1BTcHO-0000Ho-00 ** |/usr/bin/rt-mailgate --queue
> General --action correspond --debug --url http://crm.fx.net.nz
> <general at crm.fx.net.nz> D=rt_aliases T=address_pipe: Child process of
> address_pipe transport (running command "/usr/bin/rt-mailgate --queue
> General --action correspond --debug --url http://crm.fx.net.nz") was
> terminated by signal 9 (Killed)
> 
> Exim spat this back at me - It said (via email):
> 
> RT server error. The RT server which handled your email did not behave
> as expected. It said: 
> 
> System error
> 
> error:
> Error in tempdir() using XXXXXXXXXX: Parent directory (.) is not
> writable at /usr/share/request-tracker3/lib/RT/EmailParser.pm line 595
> 
> context:
> ...
> 82:     # whether they should generate a full stack trace (confess() and
> cluck())
> 83:     # or simply report the caller's package (croak() and carp()),
> respectively.
> 84:     # confess() and croak() die, carp() and cluck() warn.
> 85:
> 86:     sub croak { die shortmess @_ }
> 87:     sub confess { die longmess @_ }
> 88:     sub carp { warn shortmess @_ }
> 89:     sub cluck { warn longmess @_ }
> 90:
> ...
> code stack:     /usr/share/perl/5.8/Carp.pm:86
> /usr/share/perl/5.8/File/Temp.pm:1360
> /usr/share/request-tracker3/lib/RT/EmailParser.pm:595
> /usr/share/request-tracker3/lib/RT/EmailParser.pm:233
> /usr/share/request-tracker3/lib/RT/EmailParser.pm:177
> /usr/share/request-tracker3/lib/RT/Interface/Email.pm:443
> /usr/share/request-tracker3/html/REST/1.0/NoAuth/mail-gateway:31
> 
> I'm flummoxed. I didn't do anything AFAIK. 
> 
> Has anyone seen anything like this - did you find a resolution?
> 
> jamie
>