[rt-users] redirecting mail...

[Cerion Armour-Brown]

On Friday 28 May 2004 03:34, asterr wrote:
> When we bounce mail into RT, we let the scripts run.  This generates the
> appropriate auto-reply to the requestor.  Then, actual replies are done
> through RT.
>
> -Aaron

Thanks - this makes absolute sense... wasn't thinking straight!
Cerion



>
> On Thu, 27 May 2004, Cerion Armour-Brown wrote:
> > My company is still in the process of introducing RT3, and I'm predicting
> > that our clients are going to sometimes mail internal personel directly,
> > rather than RT.  This mail will have to be then 'redirected' (rather than
> > forwarded) into RT on a per-email basis.  Redirecting it will allow the
> > headers to remain (mostly) intact, which is good, but...
> > Is there a simple way to prevent scrips from running for these particular
> > emails - I wouldn't want RT to respond to the 'requestor' in these cases.
> > Or do I have to add a condition for each relevant scrip:
> > e.g. if 'From' header contains 'by way of X' => don't run scrip, where X
> > is a company email address, or something?
> >
> > Thanks,
> > Cerion