[rt-users] redirecting mail...

[Cerion Armour-Brown]

My company is still in the process of introducing RT3, and I'm predicting that 
our clients are going to sometimes mail internal personel directly, rather 
than RT.  This mail will have to be then 'redirected' (rather than forwarded) 
into RT on a per-email basis.  Redirecting it will allow the headers to 
remain (mostly) intact, which is good, but...
Is there a simple way to prevent scrips from running for these particular 
emails - I wouldn't want RT to respond to the 'requestor' in these cases.
Or do I have to add a condition for each relevant scrip:
e.g. if 'From' header contains 'by way of X' => don't run scrip, where X is a 
company email address, or something?

Thanks,
Cerion