[rt-users] email threads

Mark Ogden ogden at eng.utah.edu
Fri May 28 13:56:57 EDT 2004


We just upgrade from rt-1 to rt-3.0.10 and everything works great
except now our email doesn't thread. Here is an example of what it
looks like:

10     May 27 queue           ( 197) -->[queue #13499] Need IP
11   C May 27 queue           ( 153) -->Re: [queue #13499] Need IP
12   C May 27 queue           ( 164) -->Re: [queue #13499] Need IP
13   C May 27 queue           (  11) -->Re: [queue #13499] Need IP
14   C May 27 queue           (  63) -->Re: [queue #13499] Need IP
15   C May 27 queue           (  75) -->Re: [queue #13499] Need IP

Even the parent ticket that is sent to the AdminCcs gets an arrow

The following scripts are being used:

On Create Open Tickets with template Transaction
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Correspondence
On Correspond Notify Requestors and Ccs with template Admin
   Correspondence

Do I have something wrong?

Thanks, Mark



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