[rt-users] Fwd: Could not load a valid user

[Anne Ramey]

Even though I even when it and specifically allowed everyone to create  
a ticket on that list (it was already set globally) I still get these  
errors:

May 28 15:31:17 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a new user for this  
email (albdbugs at rt.blast.com).  You might need to grant 'Everyone' the  
right 'CreateTicket' for the queue ALBD.    
(/opt/rt3/local/lib/RT/Interface/Email.pm:550)
May 28 15:31:17 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a new user for this  
email (albdbugs at rt.blast.com).  You might need to grant 'Everyone' the  
right 'CreateTicket' for the queue ALBD.    
(/opt/rt3/local/lib/RT/Interface/Email.pm:550)
May 28 15:31:17 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a new user for your  
email.   (/opt/rt3/local/lib/RT/Interface/Email.pm:563)
May 28 15:31:17 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a new user for your  
email.   (/opt/rt3/local/lib/RT/Interface/Email.pm:563)

albdbugs at rt.blast.com is the email address off the queue....?  That's  
the only address it complains about.

Anne
On May 28, 2004, at 2:55 PM, Anne Ramey wrote:

> Upgraded to 3.0.11 and still have same problem.  Here are the logs:


On May 28, 2004, at 2:55 PM, Anne Ramey wrote:

> Upgraded to 3.0.11 and still have same problem.  Here are the logs:
>
> May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
> configuration does not allow for the creation of a n
> ew user for this email (albdbugs at rt.blast.com).  You might need to  
> grant 'Everyone' the right 'CreateTicket' for the qu
> eue ALBD.   (/opt/rt3/local/lib/RT/Interface/Email.pm:550)
> May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
> configuration does not allow for the creation of a n
> ew user for this email (albdbugs at rt.blast.com).  You might need to  
> grant 'Everyone' the right 'CreateTicket' for the qu
> eue ALBD.   (/opt/rt3/local/lib/RT/Interface/Email.pm:550)
> May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
> configuration does not allow for the creation of a n
> ew user for your email.    
> (/opt/rt3/local/lib/RT/Interface/Email.pm:563)
> May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
> configuration does not allow for the creation of a n
> ew user for your email.    
> (/opt/rt3/local/lib/RT/Interface/Email.pm:563)
> May 28 14:44:47 sloth RT: RT Recieved mail  
> (<20040528184446.F058F8DED82 at mail2.overtonsonline.com> ) from itself.  
> (/opt/
> rt3/local/lib/RT/Interface/Email.pm:613)
> May 28 14:44:47 sloth RT: RT Recieved mail  
> (<20040528184446.F058F8DED82 at mail2.overtonsonline.com> ) from itself.  
> (/opt/
> rt3/local/lib/RT/Interface/Email.pm:613)
> May 28 14:44:47 sloth RT: RT thinks this message may be a bounce  
> (/opt/rt3/local/lib/RT/Interface/Email.pm:617)
> May 28 14:44:47 sloth RT: RT thinks this message may be a bounce  
> (/opt/rt3/local/lib/RT/Interface/Email.pm:617)
>
> In my RT_Config:
> # RTAddressRegexp is used to make sure RT doesn't add itself as a  
> ticket CC if
> # the setting above is enabled.
>
> Set($RTAddressRegexp ,  
> '^rt\@example.com|ops\@blast.com|tech\@emjembedded.com|support\@emj.com 
> |albdbugs\@blast.com$');
>
> In my /etc/postfix/virtual file:
> albdbugs at rt.blast.com   albd_support
> albdbugscomment at rt.blast.com    albd_comment
>
> And albdbugs at blast.com goes to albdbugs at rt.blast.com
>
> I've done this similar set up for all my other queues and have never  
> had this problem before.
>
> Anne
>
> On May 28, 2004, at 12:12 PM, Ruslan U. Zakirov wrote:
>
>> IMHO 3.0.11 has fix exactly for this problem.
>>
>> Anne Ramey wrote:
>>> I keep getting this on my new queue...but everyone does have right  
>>> to Create Ticket, Globally...have you ever seen this?
>>> Anne
>>> Begin forwarded message:
>>>> From: supportus at rt.blast.com
>>>> Date: May 28, 2004 11:49:43 AM EDT
>>>> To: anner at blast.com
>>>> Subject: Could not load a valid user
>>>>
>>>> RT could not load a valid user, and RT's configuration does not  
>>>> allow
>>>> for the creation of a new user for your email.
>>>>
>>>> Your RT administrator needs to grant 'Everyone' the right  
>>>> 'CreateTicket'
>>>> for this queue.
>>>>
>>>>
>>>> Just waiting on a reply from jason
>>>>
>>>> Anne
>>>> On May 28, 2004, at 11:34 AM, Amy Dollison via RT wrote:
>>>>
>>>>>
>>>>> <URL: http://rt.blast.com:80/Ticket/Display.html?id=3421 >
>>>>>
>>>>> got it.
>>>>> a
>>>>>
>>>>> On May 28, 2004, at 11:22 AM, Anne Ramey via RT wrote:
>>>>>
>>>>>>
>>>>>> Fri May 28 11:22:10 2004: Request 3421 was acted upon.
>>>>>> Transaction: Ticket created by anner
>>>>>>        Queue: ALBD
>>>>>>      Subject: test --please reply
>>>>>>        Owner: Nobody
>>>>>>   Requestors: anner at blast.com
>>>>>>       Status: new
>>>>>>  Ticket <URL: http://rt.blast.com:80/Ticket/Display.html?id=3421 >
>>>>>>
>>>>>>
>>>>>> Testing albdbugs queue
>>>>>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Developer and Administrator training is coming to LA, DC and  
> Frankfurt this spring and summer.
> http://bestpractical.com/services/training.html
>
> Sign up early, as class space is limited.
>
Anne Ramey
Network Administrator
Blast Internet Services
919-545-2521  (800)-24-BLAST
http://www.blast.com