[rt-users] Fwd: Could not load a valid user

[Anne Ramey]

Upgraded to 3.0.11 and still have same problem.  Here are the logs:

May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a n
ew user for this email (albdbugs at rt.blast.com).  You might need to  
grant 'Everyone' the right 'CreateTicket' for the qu
eue ALBD.   (/opt/rt3/local/lib/RT/Interface/Email.pm:550)
May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a n
ew user for this email (albdbugs at rt.blast.com).  You might need to  
grant 'Everyone' the right 'CreateTicket' for the qu
eue ALBD.   (/opt/rt3/local/lib/RT/Interface/Email.pm:550)
May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a n
ew user for your email.   (/opt/rt3/local/lib/RT/Interface/Email.pm:563)
May 28 14:44:46 sloth RT: RT could not load a valid user, and RT's  
configuration does not allow for the creation of a n
ew user for your email.   (/opt/rt3/local/lib/RT/Interface/Email.pm:563)
May 28 14:44:47 sloth RT: RT Recieved mail  
(<20040528184446.F058F8DED82 at mail2.overtonsonline.com> ) from itself.  
(/opt/
rt3/local/lib/RT/Interface/Email.pm:613)
May 28 14:44:47 sloth RT: RT Recieved mail  
(<20040528184446.F058F8DED82 at mail2.overtonsonline.com> ) from itself.  
(/opt/
rt3/local/lib/RT/Interface/Email.pm:613)
May 28 14:44:47 sloth RT: RT thinks this message may be a bounce  
(/opt/rt3/local/lib/RT/Interface/Email.pm:617)
May 28 14:44:47 sloth RT: RT thinks this message may be a bounce  
(/opt/rt3/local/lib/RT/Interface/Email.pm:617)

In my RT_Config:
# RTAddressRegexp is used to make sure RT doesn't add itself as a  
ticket CC if
# the setting above is enabled.

Set($RTAddressRegexp ,  
'^rt\@example.com|ops\@blast.com|tech\@emjembedded.com|support\@emj.com| 
albdbugs\@blast.com$');

In my /etc/postfix/virtual file:
albdbugs at rt.blast.com   albd_support
albdbugscomment at rt.blast.com    albd_comment

And albdbugs at blast.com goes to albdbugs at rt.blast.com

I've done this similar set up for all my other queues and have never  
had this problem before.

Anne

On May 28, 2004, at 12:12 PM, Ruslan U. Zakirov wrote:

> IMHO 3.0.11 has fix exactly for this problem.
>
> Anne Ramey wrote:
>> I keep getting this on my new queue...but everyone does have right to  
>> Create Ticket, Globally...have you ever seen this?
>> Anne
>> Begin forwarded message:
>>> From: supportus at rt.blast.com
>>> Date: May 28, 2004 11:49:43 AM EDT
>>> To: anner at blast.com
>>> Subject: Could not load a valid user
>>>
>>> RT could not load a valid user, and RT's configuration does not allow
>>> for the creation of a new user for your email.
>>>
>>> Your RT administrator needs to grant 'Everyone' the right  
>>> 'CreateTicket'
>>> for this queue.
>>>
>>>
>>> Just waiting on a reply from jason
>>>
>>> Anne
>>> On May 28, 2004, at 11:34 AM, Amy Dollison via RT wrote:
>>>
>>>>
>>>> <URL: http://rt.blast.com:80/Ticket/Display.html?id=3421 >
>>>>
>>>> got it.
>>>> a
>>>>
>>>> On May 28, 2004, at 11:22 AM, Anne Ramey via RT wrote:
>>>>
>>>>>
>>>>> Fri May 28 11:22:10 2004: Request 3421 was acted upon.
>>>>> Transaction: Ticket created by anner
>>>>>        Queue: ALBD
>>>>>      Subject: test --please reply
>>>>>        Owner: Nobody
>>>>>   Requestors: anner at blast.com
>>>>>       Status: new
>>>>>  Ticket <URL: http://rt.blast.com:80/Ticket/Display.html?id=3421 >
>>>>>
>>>>>
>>>>> Testing albdbugs queue
>>>>>