[rt-users] upgrade caused system error--please help

[Anne Ramey]

Got it...I need to upgrade some perl modules.  Thanks

Anne

On May 28, 2004, at 3:06 PM, Stefan Leblanc wrote:

> You did restart Apache ??  If you did, well I would re run the 
> dependency-check script...
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Anne 
> Ramey
> Sent: Friday, May 28, 2004 3:03 PM
> To: Best Practical Users
> Subject: [rt-users] upgrade caused system error--please help
>
>
> When I clicked on a ticket after upgrading from 3.0.4 to 3.0.11:
>
> System error
> error: 	Can't locate object method "Columns" via package
> "RT::Attachments" at
> /opt/rt3/local/html/Ticket/Elements/FindAttachments line 14.
> context: 	
> ... 
> 10: 
> 11: 
> 12: 	my $attachments = RT::Attachments->new( $session{'CurrentUser'} );
> 13: 
> 14: 	$attachments->Columns( qw( Id Filename ContentType Headers Subject
> Parent ContentEncoding ContentType TransactionId Created));
> 15: 
> 16: 	if ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
> 17: 	my $transactions = $attachments->NewAlias('Transactions');
> 18: 	$attachments->Join( ALIAS1 => 'main',
> ... 
> code stack: 	/opt/rt3/local/html/Ticket/Elements/FindAttachments:14
> /opt/rt3/local/html/Ticket/Display.html:118
> /opt/rt3/local/html/autohandler:196
>
> Can't locate object method "Columns" via package
> "RT::Attachments" at
> /opt/rt3/local/html/Ticket/Elements/FindAttachments line 14.
>
>
> Trace begun at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
> "Columns" via package "RT::Attachments" at
> /opt/rt3/local/html/Ticket/Elements/FindAttachments line 14.^J') called
> at /opt/rt3/local/html/Ticket/Elements/FindAttachments line 14
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x940e750)')
> called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
> line 134
> HTML::Mason::Component::run('HTML::Mason::Component::
> FileBased=HASH(0x940f69c)', 'Ticket', 'RT::Ticket=HASH(0x940e750)')
> called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1057
> eval {...}('HTML::Mason::Component::FileBased=HASH(0x940f69c)',
> 'Ticket', 'RT::Ticket=HASH(0x940e750)') called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
> HTML::Mason::Request::comp(undef, undef, 'Ticket',
> 'RT::Ticket=HASH(0x940e750)') called at
> /opt/rt3/local/html/Ticket/Display.html line 118
> HTML::Mason::Commands::__ANON__('id', 3414, 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::
> FileBased=HASH(0x910ef74)', 'id', 3414, 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062
> eval {...}('HTML::Mason::Component::FileBased=HASH(0x910ef74)', 'id',
> 3414, 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
> HTML::Mason::Request::comp(undef, undef, 'id', 3414, 'id', 3414) called
> at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 752
> HTML::Mason::Request::call_next('HTML::Mason::Request::
> ApacheHandler=HASH(0x9400f2c)', 'id', 3414) called at
> /opt/rt3/local/html/autohandler line 196
> HTML::Mason::Commands::__ANON__('id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::
> FileBased=HASH(0x8b2ebfc)', 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1057
> eval {...}('HTML::Mason::Component::FileBased=HASH(0x8b2ebfc)', 'id',
> 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
> eval {...}(undef, undef, undef, 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
> eval {...}(undef, undef, undef, 'id', 3414) called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290
> HTML::Mason::Request::exec('HTML::Mason::Request::
> ApacheHandler=HASH(0x9400f2c)') called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
> 134
> eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9400f2c)')
> called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
> 134
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::
> ApacheHandler=HASH(0x9400f2c)') called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
> 792
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::
> ApacheHandler=HASH(0x9193d10)', 'Apache=SCALAR(0x8d9cc7c)') called at
> /opt/rt3/bin/webmux.pl line 138
> eval {...}('HTML::Mason::ApacheHandler=HASH(0x9193d10)',
> 'Apache=SCALAR(0x8d9cc7c)') called at /opt/rt3/bin/webmux.pl line 138
> RT::Mason::handler('Apache=SCALAR(0x8d9cc7c)') called at /dev/null line
> 0
> eval {...}('Apache=SCALAR(0x8d9cc7c)') called at /dev/null line 0
>
> What should I do?
>
> Anne
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Anne Ramey
Network Administrator
Blast Internet Services
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