[rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

[John Giles]

Anyone

I have this same problem when upgrading from 3.0.8 to 3.2.2.

Does anyone have a solution besides nuking the whole installation.
I can't afford to do this.

John Giles
john at trdlnk.com


On Mon, 1 Nov 2004 14:46:42 +1100, Dion Gullotta <dion at faredge.com.au>  
wrote:

> Hi,
>
> I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are  
> lacking some functionality. Notably the query builder. It's still using 
> the older search method. I thought it might have been something with the
> configuration files, so I copied over the RT_SiteConfig.pm file from 
> another fresh 3.2.2 installation that we have on another server (which  
> has
> the query builder present). This had no noticible effect on anything.
>
> Another thing that is missing, possibly by design is the "Basics"  
> "People"
> "Links" etc subheadings underneath the "Tickets" menu on the left hand  
> side.There's also no longer a link to the current ticket number there 
> anymore.
>
> Does anyone know how to bring these back? Is there some configuration I'm
> missing? I followed the installation instructions exactly, but maybe I've
> done something wrong.
>
> Thanks.
>
> Dion Gullotta
> Far Edge Technology
> p. 02 84251410
> f. 02 84251489
> http://www.faredge.com.au
>
>
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