[rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

[Jan Algermissen]

John,

maybe you customized RT by copying HTML files into the local directory?
Then RT os propably not using the 3.2.2 files but your older ones
(this at least happened to me once).

Jan



John Giles wrote:
> 
> Anyone
> 
> I have this same problem when upgrading from 3.0.8 to 3.2.2.
> 
> Does anyone have a solution besides nuking the whole installation.
> I can't afford to do this.
> 
> John Giles
> john at trdlnk.com
> 
> On Mon, 1 Nov 2004 14:46:42 +1100, Dion Gullotta <dion at faredge.com.au>
> wrote:
> 
> > Hi,
> >
> > I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are
> > lacking some functionality. Notably the query builder. It's still using
> > the older search method. I thought it might have been something with the
> > configuration files, so I copied over the RT_SiteConfig.pm file from
> > another fresh 3.2.2 installation that we have on another server (which
> > has
> > the query builder present). This had no noticible effect on anything.
> >
> > Another thing that is missing, possibly by design is the "Basics"
> > "People"
> > "Links" etc subheadings underneath the "Tickets" menu on the left hand
> > side.There's also no longer a link to the current ticket number there
> > anymore.
> >
> > Does anyone know how to bring these back? Is there some configuration I'm
> > missing? I followed the installation instructions exactly, but maybe I've
> > done something wrong.
> >
> > Thanks.
> >
> > Dion Gullotta
> > Far Edge Technology
> > p. 02 84251410
> > f. 02 84251489
> > http://www.faredge.com.au
> >
> >
> > _______________________________________________
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> >
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
> _______________________________________________
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> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com

-- 
Jan Algermissen
Consultant & Programmer	
http://www.jalgermissen.com