[rt-users] paging admins on create

[Jim Rowan]

I can't give you the exact perl, but a scrip that has a custom "on
create" scrip that does "system(qpage blurf);" in it ought to do the
trick.

 

 

Jim Rowan
Manager of Information Architecture, Management, and Security
StarCore LLC
(512) 682-8533
jim.rowan at starcore-dsp.com

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
Boris-Michel Deschenes
Sent: Tuesday, November 02, 2004 8:46 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] paging admins on create

 

Hi,

 

We would like to enable paging for new tickets created in the urgent
queue.

 

Upon ticket creation, we need to run a shell command to use qpage to
actually page the admins and tell them a new urgent ticket just came
in...

 

It's just a matter of running a shell command basically but I would like
to know what's the best way to do it?

 

at the rt-mailgate level or in a user defined scrip action ?

Anybody else used it ?

 

Thanks

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20041102/fb9eea8b/attachment.htm>