[rt-users] paging admins on create

[Matthew Joseff]

We have a cron that runs every minute:

 /opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue 
--search-arg <insert queue name> --condition RT::Condition::UntouchedInMinutes 
--condition-arg 1,24 --action RT::Action::SetPriority --action-arg 10

Then a perl script that checks for Priority.  If the priority is 0-10, 
it pages level one admins for x minutes. 11 - 20, level two and so on.

On Tue, 2 Nov 2004, Boris-Michel Deschenes wrote:

}Hi,
} 
}We would like to enable paging for new tickets created in the urgent queue.
} 
}Upon ticket creation, we need to run a shell command to use qpage to
}actually page the admins and tell them a new urgent ticket just came in...
} 
}It's just a matter of running a shell command basically but I would like to
}know what's the best way to do it?
} 
}at the rt-mailgate level or in a user defined scrip action ?
}Anybody else used it ?
} 
}Thanks
} 
}

-- 
Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.