[rt-users] rt hard to use

[Matthew D. Stevens]

Is there any way to make it default to descending instead of ascending 
when first opening a queue?  Thats the only thing that really annoys me 
about the interface

rt 2.0.15 rh 7.3

Rick Measham wrote:

>On Wed, 2004-11-03 at 10:07, Lance Davis wrote:
>  
>
>>Firstly and most important there doesnt seem to be a way to differentiate 
>>between tickets that we last updated and tickets that clients have 
>>responded to. We need to see ones that clients have responded to and 
>>answer their response, but dont need to look at ones that we responded to 
>>last. 
>>
>>In a system that we last used there were two distinct 'open' statuses for 
>>this purpose - 'open support' and 'open customer (requestor)'
>>    
>>
>
>G'day Lance,
>I've created additional statuses to handle workflow.
>
>new      - Tickets that have been created
>replied  - Tickets that have been responded to by us
>open     - Tickets that have been responded to by the client
>closed   - Tickets that we believe to be finished
>resolved - Tickets that the client agrees are resolved
>
>To do this, I adjust the options on the bar at the top of the page when
>viewing the ticket. Now when we hit 'reply' the status defaults to
>'replied'. When they hit 'reply' it's changed to 'open'. When we hit
>resolve it defaults to closed and when they hit resolve it defaults to
>resolved.
>
>I can share stuff if you want but it is a simple hack.
>
>Cheers!
>Rick
>  
>
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>
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Matthew D. Stevens
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