[rt-users] Grouping requestors by organisation?

[Todd Chapman]

Step one is to put all the users from the same organization
in the same RT group.

Two, if you can create one queue per organization then
create the queue.

Three, give the group the proper permissions on the queue.

If tickets from different organization need to be in the same
queue you will need to make the group an AdminCc on a per
ticket basis, which is either manual or could be automated
with a scrip. Then give the role AdminCc the desired permissions.

-Todd

On Wed, Nov 03, 2004 at 04:01:00PM -0000, Howard Jones wrote:
> Hi,
> 
> I'd like to be able to somehow group RT users from the same organisation so
> that they can see other tickets opened by their organisation - is there a
> nice built-in way to this? I guess the alternative is to somehow force the
> requestor address to  known one, but our customer's get confused enough
> about corresponding via RT as it is :-)
> 
> Does anyone already do something like this?
> 
> Best Regards,
> 
> Howard
> 
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