[rt-users] Using RT for public open source bug tracking systems

[Mark Stosberg]

Hello,

I'm helping set up RT for 'darcs', an alternative to CVS about to hit 1.0:  

http://www.darcs.net/

I would like the developer mailing list to receive copies of new bug
reports that are submitted. (but the whole group doesn't need to see all
the follow-ups).

I know RT supports this, but I've having trouble configuring it. I'm
interested in suggestions for this, as well as other tips for
configuring RT as a OSS public bug tracking system. 

Here's what I tried: 

I created a user for the developer mailing list and made it an AdminCC
of the queue. This seems to make /all/ of the queue traffic get sent to
the list, instead of the initial ticket creation messages. 

I tried the wiki docs, but couldn't get any further.

Thanks for your help!

I've been using RT sincd 3.0 as a support ticket system and have found
that's a great solution for that. 

	Mark

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