[rt-users] Using RT for public open source bug tracking systems

[Ruslan U. Zakirov]

		Hello.
Look at http://wiki.bestpractical.com/index.cgi?Rights
There is describe working scheme for public support queue with 
caveats&tips&tricks.

If you want to notify particular email about new tickets then it's very 
expensive to spend AdminCc role, try:
http://search.cpan.org/dist/RT-Notify-Group

Mark Stosberg wrote:
> Hello,
> 
> I'm helping set up RT for 'darcs', an alternative to CVS about to hit 1.0:  
> 
> http://www.darcs.net/
> 
> I would like the developer mailing list to receive copies of new bug
> reports that are submitted. (but the whole group doesn't need to see all
> the follow-ups).
> 
> I know RT supports this, but I've having trouble configuring it. I'm
> interested in suggestions for this, as well as other tips for
> configuring RT as a OSS public bug tracking system. 
> 
> Here's what I tried: 
> 
> I created a user for the developer mailing list and made it an AdminCC
> of the queue. This seems to make /all/ of the queue traffic get sent to
> the list, instead of the initial ticket creation messages. 
> 
> I tried the wiki docs, but couldn't get any further.
> 
> Thanks for your help!
> 
> I've been using RT sincd 3.0 as a support ticket system and have found
> that's a great solution for that. 
> 
> 	Mark
>