[rt-users] Is RT not multi (tasking/threading) safe!

Matthew Cheale say_ten at multiplay.co.uk
Fri Nov 5 09:15:15 EST 2004


Why not just click the resolve button and change the owner drop down?  Unless 
you have a quick resolve link somewhere.  In which case you'll be activating two 
change states from the same state.  It's less a problem with RT than just how 
WWW interfaces are.

Sven Sternberger wrote:

> Hello!
> 
> I had a similar post before. But I feel that it getting worse. In the
> example I pressed quickly first "take" and then "resolved" . The result
> is the ticket is owned by nobody and resolved?!?!?!
> 
> The history:
> Fri Nov 05 14:11:50 2004      sternber - Given to Nobody          
> Fri Nov 05 14:11:48 2004      sternber - Status changed from open to 
> resolved          
> Fri Nov 05 14:11:44 2004      sternber - Taken
> 
> My config:
> Debian sarge/RT 3.0.11
> 2 XEON proccessor machine
> 
> My idea is that because the http protocol is stateles the
> RT is not able to serialize the task in the right order, so
> while the "take" process is running, the "resolved" task
> has already finished. If this is true, RT has a BIG problem!
> 
> Or could it be the apache config???
> 
> best regards!
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com

-- 
With regards,

Say_Ten


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