[rt-users] Ticket Numbers prepending with a Queue Code

[Todd Chapman]

I would say that what you want is nearly impossible. What are you
trying to achieve?

On Fri, Nov 05, 2004 at 11:06:16AM -0500, Tony Graziano wrote:
> We really like RT here. We have already integrated it with our PBX, so
> when a user leaves a voicemail at the helpdesk, it sends it into RT and
> autocreates a ticket and the voicemail is already attached. It's made
> things a lot easier thus far.
> 
> I have read that you cannot change the numbering sequence of auto
> generated ticket number. Has anyone been able to "prepend" the ticket
> number with a letter or something to indicate the Queue the ticket is
> in?
> 
> (i.e., Queue Name John, ticket number 1, ticket number assigned would
> be J1)
> 
> Even if it this is not possible, a reply would be greatly appreciated. 
> 
> 
> Also, does anyone have a way to Bcc: or email a ticket at autocreate to
> a pager (with an email address) from within RT without making the email
> address a user or watcher?
> 
> Thanks,
> 
> Tony
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