[rt-users] Re: Using RT for public open source bug tracking systems

[Ruslan U. Zakirov]

Mark Stosberg wrote:
> On 2004-11-04, Ruslan U. Zakirov <Ruslan.Zakirov at acronis.com> wrote:
> 
>>		Hello.
>>Look at http://wiki.bestpractical.com/index.cgi?Rights
>>There is describe working scheme for public support queue with 
>>caveats&tips&tricks.
>>
>>If you want to notify particular email about new tickets then it's very 
>>expensive to spend AdminCc role, try:
>>http://search.cpan.org/dist/RT-Notify-Group
> 
> 
> Thanks for the suggestion. 
> 
> We installed this, and I set up a 'Scrip' to use it. Everything seemed
> normal and straightforward, but no mail went through.
I hope you've used 'rt-notify-group-admin' command line script? It's in 
/opt/rt3/local/sbin dir.

> 
> Are there particular things that are useful to check to debug this case.
RT log. If scrip doen't work logs should contain something.

> 
> This seems like a very useful feature!
> 
> Thanks, 
> 
> 	Mark
> 
> --
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>    Mark Stosberg            Principal Developer  
>    mark at summersault.com     Summersault, LLC     
>    765-939-9301 ext 202     database driven websites
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