[rt-users] Re: Using RT for public open source bug tracking systems

[Mark Stosberg]

On 2004-11-04, Ruslan U. Zakirov <Ruslan.Zakirov at acronis.com> wrote:
> 		Hello.
> Look at http://wiki.bestpractical.com/index.cgi?Rights
> There is describe working scheme for public support queue with 
> caveats&tips&tricks.
>
> If you want to notify particular email about new tickets then it's very 
> expensive to spend AdminCc role, try:
> http://search.cpan.org/dist/RT-Notify-Group

Thanks for the suggestion. 

We installed this, and I set up a 'Scrip' to use it. Everything seemed
normal and straightforward, but no mail went through.

Are there particular things that are useful to check to debug this case.

This seems like a very useful feature!

Thanks, 

	Mark

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