[rt-users] Unprivileged users unable to authenticate?

[Daniel Porowski]

Okay, with RT 3.2.1 on mysql/linux, I'm running into an issue where 
some of my unprivileged users are unable to log into the web interface 
due to authentication issues.


It's not user error--I've tested it myself using known 
passwords/usernames.  The accounts are active in RT, don't show 
disabled in either the GUI or the database, and the password hashes in 
the DB match those on accounts with working, known passwords.  
Everything about these users looks just fine in the DB and the GUI, 
it's just that they can't log in.  Changing their passwords in the GUI 
has no effect, toggling them active/inactive in the GUI has no 
effect...  Nothing seems to fix this.

Anyone run into this before?
-- 

Daniel Porowski
<dporowski at myrio.com>
425-368-4426