[rt-users] Using RT for public open source bug tracking systems

[Jan-Frode Myklebust]

On Thu, Nov 04, 2004 at 02:51:54PM +0000, Mark Stosberg wrote:
> 
> I would like the developer mailing list to receive copies of new bug
> reports that are submitted. (but the whole group doesn't need to see all
> the follow-ups).

Create a template in the bug queue looking something like:

---------------------------------------------------
To: developer at mailing.list
Subject: {$Ticket->Subject}


{$Transaction->CreatedAsString}: New ticket: {$Ticket->id}.
Transaction: {$Transaction->Description}
       Queue: {$Ticket->QueueObj->Name}
     Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
       Owner: {$Ticket->OwnerObj->Name}
  Requestors: {$Ticket->RequestorAddresses}
      Status: {$Ticket->Status}
 Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}
---------------------------------------------------

and a scrip:

---------------------------------------------------
	Condition: On Create
	Action: Notify other recepients
	Template: name of template above
	Stage: TransactionCreate
	Custom condition: return 1;
	Custom action preparation code: return 1;
	Custom action cleanup code:  return 1;
---------------------------------------------------


  -jf