[rt-users] Configuring limited access for customers

[Todd Chapman]

Yes. Give the system role 'Requestor' right to view ticket.

-Todd

On Mon, Nov 08, 2004 at 05:13:40PM +0100, Christian Hammers wrote:
> On Mon, Nov 08, 2004 at 02:00:07PM +0100, Christian Hammers wrote:
> > I have problems configuring the SelfService frontend for a customer of
> > us that should only be able to see the ticket history *excluding* our
> > internal comments and report new problems via web.
> 
> I managed to get that working after I realized that I had to logout and
> relogin to make the settings effective...
> 
> Now I have the wanted settings running for one separated Queue. Is it
> also possible to give a some Customers access to the same Queue but
> still have them see only their tickets? "My tickets" filters right but
> I was able to enter arbitrary ticket numbers directly to access the
> other ones.
> 
> thanks,
> 
> -christian-
> 
> -- 
> Christian Hammers             WESTEND GmbH  |  Internet-Business-Provider
> Technik                       CISCO Systems Partner - Authorized Reseller
>                               Lütticher Straße 10      Tel 0241/701333-11
> ch at westend.com                D-52064 Aachen              Fax 0241/911879
> 
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