[rt-users] rt3 enhanced mailgate?

[Ruediger Riediger]

brianBOFH wrote:
> Do any of you have an enhanced rt3 mailgate?  We were using the rt2
> version fairly heavily (to auto-assign Owner based on body content -
> RT-Owner: user)

beside the comment about the Scrips (has the big advantage that web 
submissions are handled as well :-) we have added one option to the 
mailgate to respond back the ticket number so procmail (or mail 
dispatcher) can do nifty stuff with it (e.g. link the message-id to the 
incident, so follow-ups with a reference, or in-reply header are filled 
correctly without the ticket number in the subject).

from procmailrc:

REQ|=rt-mailgate <usual options> --ticket



and the diff:

*** rt-mailgate.ORIG
--- rt-mailgate
***************
*** 367,373 ****
   use constant EX_TEMPFAIL => 75;

   my %opts;
! GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "help", 
"debug", "extension=s" );

   if ( $opts{help} ) {
       require Pod::Usage;
--- 367,373 ----
   use constant EX_TEMPFAIL => 75;

   my %opts;
! GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "ticket", 
"help", "debug", "extension=s" );

   if ( $opts{help} ) {
       require Pod::Usage;
***************
*** 408,413 ****
--- 408,414 ----
   check_failure($r);

   my $content = $r->content;
+ print $1 ."\n" if ( $opts{ticket} && $content =~ 
/^Ticket:\s+(\d+)\s*$/m );
   warn $content if ($opts{debug});

   if ( $content !~ /^(ok|not ok)/ ) {



Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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