[rt-users] Re: Configuring limited access for customers/business-partners

[Christian Hammers]

Hello

On Tue, Nov 09, 2004 at 10:43:01AM -0500, seph wrote:
> > I gave one of our queues the following rights below
> >  Configuration -> Queue -> Group Rights -> Unprivileged Users:
> > 	CreateTicket
> > 	ModifyTicket
> > 	OwnTicket
> > 	ReplyToTicket
> > 	SeeQueue
> > 	ShowTicket
> > 	StealTicket
> > 	TakeTicket
> > There are no further rights for unprvi'd users in "Global -> Group Rights".
> 
> You may have done this intentionally, but generally unprivledged users
> can't own, steal, or take tickets. 

In this case the queue was for a business-partner of ours and I expected
tickets to be ping-pongt between him and uns until they are resolved. We
could of course only use the status but the customer can't modify it and
I wont him (trustable) to say just "we got news, gimme that ticket I can
work on it" i.e. Steal and then Own it.

Or is there a better approach?

bye,

-christian-

-- 
Christian Hammers             WESTEND GmbH  |  Internet-Business-Provider
Technik                       CISCO Systems Partner - Authorized Reseller
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