[rt-users] RT 3-2.2 - auto creation of new accounts

[Todd Chapman]

When a new used sends a ticket to RT do they get an Auto-reply?
If yes, who is recorded as the Requestor?

-Todd

On Fri, Nov 12, 2004 at 01:48:14PM -0600, Paul Williams wrote:
> We have RT3-2-2 installed on a redhat AS 2.1 system,
> using mod_perl.
> 
> We are in the process of evaluating RT and have a few
> questions that others may be able to answer.
> 
> We are wondering what is our best solution to having
> users in the system.   This would be primarily the users
> who would not have any privileges.   Just so they could
> look at the status of their job.
> 
> I found one draft document that indicated that
> with customers, when someone new submits a request,
> RT automatically creates a non-staff account.
> 
> Our system doesn't do that and I didn't see any
> documentation inside rt 3.2.2 that would indicate
> it would do that.
> 
> So, if it doesn't create accounts automatically,
> do you have to create an account for every user
> or is all correspondence via email.
> 
> Thanks,
> 
> paulw
> 
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