[rt-users] Generating Reports and Adding Custom Statuses

[Chris Cahill]

Hello,

I am using RT version 3.0.4 and I'd like to add some functionality to 
the system so that we can use it to track internal development.

My managers have requested a way to get reports from RT (All tickets 
under x Custom Field, All tickets owned by x user, All tickets by x 
date, etc) with all comments for each ticket included. Is there an easy 
way to implement this, or has it already been done? The goal is either 
a file or a page that can be printed in one shot, instead of doing a 
search for the tickets that match the criteria, then printing each 
individually.

Also, they would like to add a status ("In Testing") and rename 
"Stalled" to "On Hold". How hard is this to accomplish?

Note - I have about zero perl knowledge >.<

Thanks for your help and time,

-Chris.

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