[rt-users] Adding custom status fields - failed

[Todd Chapman]

Did you restart your webserver?

On Thu, Nov 18, 2004 at 10:20:27AM -0500, Chris Cahill wrote:
> Hello,
> 
> I searched through the old archives as suggested and found a message 
> from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/ 
> called Queue_Local.pm with the following content:
> 
> # Queue_Local.pm
> @ACTIVE_STATUS =3D qw(new open stalled onhold intesting);
> @INACTIVE_STATUS =3D qw(resolved rejected deleted);
> @STATUS =3D (@ACTIVE_STATUS, @INACTIVE_STATUS);
> 
> 1; # the file needs to end with this
> 
> I added it, and when I restarted the web server (Apache on SuSe 8.0), 
> it complained about the "3D"s, so I removed them, restarted again, and 
> everything compiled fine.
> 
> Problem is, the statuses I added do not show up once I relogin to RT.
> 
> Any idea what this issue(s) is/are?
> 
> Again, I'm running RT 3.0.4
> 
> -Chris.
> 
> ---
> [This E-mail was scanned for viruses by Declude Virus Detection Software 
> [mail.irpweb.net]]
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com