[rt-users] Question about length of subject line in RT email

[Andy Harrison]

On Wed, 17 Nov 2004 12:21:33 -0500, Betty Shaw <bshaw at corefa.com> wrote:
> Hi,
> 
> Got a question with regards to sending out email via RT.   We have been
> using RT v 3.0.11 for while and just come across a problem where a new
> ticket was created, but no email was sent out.  After a bit of research,
> we suspected the email subject line maybe too long and we have the
> following error in the syslog.
> 
> Nov 16 14:52:19 s10 RT: error:    couldn't parse head; error near: ,
> csubmit.419a3e3883d.session   (/opt/rt3/lib/RT/Template_Overlay.pm:341)
> 
> Nov 16 14:52:19 s10 RT: RT::Scrip=HASH(0xa2a7294): Couldn't prepare Notify
> Requestors, Ccs and AdminCcs (/opt/rt3/lib/RT/Scrip_Overlay.pm:346)

The subject column in the attachments table is limited to 255
characters.  I'm using pgsql, but it's probably the same in mysql.

-- 
Andy Harrison