[rt-users] Question about length of subject line in RT email

[Betty Shaw]

Hi,

Got a question with regards to sending out email via RT.   We have been 
using RT v 3.0.11 for while and just come across a problem where a new 
ticket was created, but no email was sent out.  After a bit of research, 
we suspected the email subject line maybe too long and we have the 
following error in the syslog.

Nov 16 14:52:19 s10 RT: error:    couldn't parse head; error near: ,
csubmit.419a3e3883d.session   (/opt/rt3/lib/RT/Template_Overlay.pm:341)

Nov 16 14:52:19 s10 RT: RT::Scrip=HASH(0xa2a7294): Couldn't prepare Notify
Requestors, Ccs and AdminCcs (/opt/rt3/lib/RT/Scrip_Overlay.pm:346)

So just want to get this out to see if anyone know there is a maximum 
number of characters we can have for the subject field.

Cheers,
Betty