[rt-users] mailgate throws up on valid message

[Ruediger Riediger]

Hello RT gurus,

-> resend as we need urgently a solution

this happened on RT3.0.12 - any idea what might have caused this?
We have seen this now several times, e.g. with the attached phishing 
spam - but also valid messages. This is 100% reproducible on two 
systems, running RT3.0.5rc3 on perl 5.6.1 and RT3.0.12 on perl 5.8.4 
with apache1.3+perl_mod.

procmail: Executing "rt-mailgate,--queue,Incident
Reports,--action,correspond,--url,https://localhost/rt3/"
RT server error.

The RT server which handled your email did not behave as expected. It
said:

[...]
no value sent for required parameter 'message'

Trace begun at
/var/opt/rt3/mason_data/obj/standard/REST/1.0/NoAuth/mail-gateway line 22
HTML::Mason::Commands::__ANON__ at
/opt/perl/lib/site_perl/5.8.4/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1e6d784)') 

called at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/Request.pm line 1069
eval {...} at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef) called at
/opt/perl/lib/site_perl/5.8.4/HTML/Mason/Request.pm line 338
eval {...} at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/Request.pm line 338
eval {...} at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x2016e88)') 

called at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line 134
eval {...} at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm
line
134HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x2016e88)') 

called at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd51298)', 

'Apache=SCALAR(0x21c62cc)') called at /opt/rt3/bin/webmux.pl line 138
eval {...} at /opt/rt3/bin/webmux.pl line 138
RT::Mason::handler('Apache=SCALAR(0x21c62cc)') called at /dev/null line 0
eval {...} at /dev/null line 0


The file
/var/opt/rt3/mason_data/obj/standard/REST/1.0/NoAuth/mail-gateway is
attached.

Investigating the issue, we found that the REST gateway suddenly shut 
down during message transmission, therefore leaving "message" undefined. 
The script continues to run... We have no clue why this happens.

Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
------------------------------------------------------------------------
NOTICE:  This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
------------------------------------------------------------------------
PGP 2048RSA/0x2C5020E9          964C E189 0FF0 8882  2BAB 65E2 6912 1FF2
------------------------------------------------------------------------

-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: mail-gateway
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20041121/77bed805/attachment.ksh>
-------------- next part --------------
An embedded message was scrubbed...
From: aw-confirm at ebay.com
Subject: TKO NOTICE: Please verify your account
Date: Sun, 21 Nov 2004 07:06:51 +0000
Size: 8407
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20041121/77bed805/attachment.eml>