[rt-users] Multiple subdomains

[Bob Goldstein]

>=20
>I'm wondering if RT is able to handle multiple (sub)domains for receive
>email?
>=20
>For instance, we have support per department that we would like to see
>into seperate 'queues':
>=20
>support at dep-a.company.com  should go to queue 'dep-a support'
>support at dep-b.company.com  should go to queue 'dep-b support'
>support at company.com  should go to 'generic support'
>=20
>sales at dep-a.company.com  should go to queue 'dep-a sales'
>sales at dep-b.company.com  should go to queue 'dep-b sales'
>sales at company.com  should go to 'generic sales'
>=20
>=20
>I see options to 'stripe' subdomains etc, but I really can't see how RT
>can be configured to handle the situation mentioned above?

   This is just a mail issue, not RT.

   Suppose RT is running on a machine that recieves mail @rt.company.com

   One option is to set your mail relay so that:
      support at dep-a.company.com  forwards to support-dep-a at rt.company.com
           ...

   Then it would be easy for rt to check each address and insert
   into the proper queue.

      bobg