[rt-users] how to do forward/escalate a ticket in helpdesk queue to sysad queue?

Paul Suela pds at skyinet.net
Sun Nov 21 21:42:38 EST 2004


Hello All!

I have several Queues in my RT system. Is there a good way to so that 
members from HELPDESK queue can forward/escalate a ticket to SYSAD queue?

Am sure others have similar setup like this.... How did you accomplish 
this in your setup.. very interested to know.

Thanks. :)





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