[rt-users] how to do forward/escalate a ticket in helpdesk queue to sysad queue?

[Todd Chapman]

Custom fields will follow the ticket in RT 3.4, that is, if the
CFs are defined for both queue. Just an FYI.

-Todd

On Mon, Nov 22, 2004 at 10:31:42AM -0500, Andy Harrison wrote:
> On Mon, 22 Nov 2004 10:42:38 +0800, Paul Suela <pds at skyinet.net> wrote:
> > Hello All!
> > 
> > I have several Queues in my RT system. Is there a good way to so that
> > members from HELPDESK queue can forward/escalate a ticket to SYSAD queue?
> 
> When you're viewing the ticket, click into the Basics, select the
> different queue, save the change.  Note that custom fields are not
> transferable between queues, but any custom values you enter will
> still be there.  You can view the custom values again by putting the
> ticket back into the original queue.
> 
> -- 
> Andy Harrison
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com