[rt-users] how to do forward/escalate a ticket in helpdesk queue to sysad queue?

[Ruslan U. Zakirov]

Transfering tickets between queues is not a best practice.
Alternative is new ticket in other queue with link to old ticket.
Why second is better:
* you don't have problems with CFs
* you can link several tickets in HELPDESK queue to one ticket in SYSAD 
queue
* you can setup scrips like 
http://wiki.bestpractical.com/?OpenDependantsOnResolve to automate workflow

Paul Suela wrote:
> Hello All!
> 
> I have several Queues in my RT system. Is there a good way to so that 
> members from HELPDESK queue can forward/escalate a ticket to SYSAD queue?
> 
> Am sure others have similar setup like this.... How did you accomplish 
> this in your setup.. very interested to know.
> 
> Thanks. :)
> 
> 
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