[rt-users] Palm OS Synchronization

[Tim Bishop]

On Tue, 2004-11-23 at 13:51 +0000, Kev Buckley wrote:
> > The key I'm looking for is a convergence of my personal and work todo 
> > lists I keep on my treo and PIM software with my open RT tickets.
> 
> I get the impression from reading this thread that you aren't looking
> to do anything RT-ish on the handheld (ie not modify the status or
> anything), more to ensure you have an up-to-date list of the open
> tickets within an given RT repository.

That certainly sounds like the more straight-forward approach.
Considering that any external source can probably only store a subset of
the RT data it'd be quite tricky to synchronize back the other way (but
not impossible, of course).

> If that is the case then, what it would seem you are looking at is an
> RT aware tool that exports your open tickets into a given format, and
> something that then syncs that formatted data against a DB on the
> handheld - the ToDoDB (or Tasks as the app is called now) being the
> obvious one, however a bespoke one that might store a few more details
> relevant to RT's internal ticket structure might not be a bad thing.

As Jesse mentioned, it might make sense to use ical (RFC2445) as an
intermediate format. Producing something to export a list of tickets in
that format is actually quite simple - in RT 3.2.2 (and probably other
versions) there's an RSS link at the bottom of the search list that does
a similar thing. It's not a great leap to add a new link that does the
same thing but in ical rather than RSS.

At that point you have a list of tickets from any given query in a
format that can hopefully be inserted into other devices. Quite how you
do that last bit I'm not sure - but there's gotta be apps out there that
do that, right? ;-)

I might have a stab at implementing that first part tomorrow.

Cheers,
Tim.

-- 
Tim Bishop
http://www.bishnet.net/tim
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