[rt-users] Newbie question about queues

[Adam Arlett]

Here's a good archive

 

http://www.gossamer-threads.com/lists/rt/users/
<http://www.gossamer-threads.com/lists/rt/users/> 

 

you can use custom fields to break things down inside of queues either
departments in the email problems or vice versa so flip a coin

 

  _____  

From: Ronald Nissley [mailto:ronn at emm.org] 
Sent: 24 November 2004 21:29
To: Request Tracker
Subject: [rt-users] Newbie question about queues

 

Is there a good argument for queue naming schemes? Does it make more sense
to give a queue name related to a type of problem (e.g. e-mail, etc.) vs.
departmental (e.g. HR, etc.)?

 

I apologize if this has been already answered. I haven't yet found a good
way to search rt-users archives.

 

Thank you for your time and consideration,

 

Ron

 

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