[rt-users] mail from RT desnt reach requestors

[Ernest Byaruhanga]

hi RT users,

i see a unique issue in my RT - when a ticket is crreated, the auto-ack 
message doesnt reach the requestor, nor any of the admin-ccs.

when i look in the RT logs, i see that RT has sent the mails to the 
requestors and the admin cc's but the mail deosnt reach any of these 
parties.

its not the mail server config because its working well. i also no RT 
related errors in the maillog.

RT: 3.0.10
RHEL AS 3.0, 2.4.21-EL
MySQL 4.0
Perl 5.8.0

Please advise what the problem might be.

thanks,

ernest.