[rt-users] RT-Originator clause in email headers

Dimitry Faynerman dimitry.faynerman at hypermediasystems.com
Mon Oct 4 17:41:53 EDT 2004

Hello all,

One of requirements set for our ticketing system is to hide the names of
people who answer tickets by email. So we use "From:" clause in email
templates. However, it doesn't seem to be enough. Even tough "from" email
can be faked, the email header still contains RT-Originator clause with the
real email address the reply is sent from. I greped the entire RT code and
it doesn't seem to me that this RT-Originator clause is really used
anywhere, so I think it can be safely removed from SendEmail.pm.

We run RT 3.2.1
Can anybody confirm that this:

$self->SetHeader( 'RT-Originator',
$self->TransactionObj->CreatorObj->EmailAddress );

can be safely removed from SendEmail.pm (line 440)


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