[rt-users] multiple search criteria on custom field, AND/OR conjunction

Hermanns, Horst Horst.Hermanns at t-mobile.de
Tue Oct 5 09:39:37 EDT 2004

Hi all,

we have a problem with search criteria on custom fields (RT 3.0.11).

I have a current search criteria of:
Status = open [delete]
CF.a != searcha [delete]
Queue = queuea [delete]

=> works fine

When I refine search with additional:

CF.a != searchb [delete]

I get all Tickets with 'Status = open' whatever CF.a is set to. The search is not restricted.

It seems to be a problem with AND/OR conjunction of custom fields search criteria.

Has anyone similar problems? Any help would be greatly appreciated.


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