[rt-users] multiple search criteria on custom field, AND/OR conjunction

[Hermanns, Horst]

Hi all,

we have a problem with search criteria on custom fields (RT 3.0.11).

I have a current search criteria of:
Status = open [delete]
CF.a != searcha [delete]
Queue = queuea [delete]

=> works fine

When I refine search with additional:

CF.a != searchb [delete]

I get all Tickets with 'Status = open' whatever CF.a is set to. The search is not restricted.

It seems to be a problem with AND/OR conjunction of custom fields search criteria.

Has anyone similar problems? Any help would be greatly appreciated.

Thanks,
Horst