[rt-users] multiple search criteria on custom field, AND/OR conjunction

[Ruslan U. Zakirov]

Hermanns, Horst wrote:
> Hi all,
> 
> we have a problem with search criteria on custom fields (RT 3.0.11).
> 
> I have a current search criteria of:
> Status = open [delete]
> CF.a != searcha [delete]
> Queue = queuea [delete]
> 
> => works fine
> 
> When I refine search with additional:
> 
> CF.a != searchb [delete]
> 
> I get all Tickets with 'Status = open' whatever CF.a is set to. The search is not restricted.
> 
> It seems to be a problem with AND/OR conjunction of custom fields search criteria.
> 
> Has anyone similar problems? Any help would be greatly appreciated.
It's known problem. it's not planned to be fixed 3.0.x
RT3.2.x should be better cause you can choose AND/OR when join conditions.

> 
> Thanks,
> Horst
> 
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