[rt-users] Problem using WebExternalAuth

Rob Hough rch at acidpit.org
Wed Oct 6 15:18:15 EDT 2004

Hi all.

I have currently installed the latest version of RT and am using it
WebExternalAuth enabled. Via the WebUI I can authenticate with no

Unfortunately the mailgate portion is no longer working.  When you send
an email to the system an error is generated in our log files.  The
error is as follows:

Oct  6 14:01:35 wolverine postfix/local[38884]: A414817CAB7: to=<rt at wolverine.domain>, relay=local, delay=0, status=deferred (temporary failure. Command output: An Error Occurred =================  401 Authorization Required )

Can anyone help me correct this problem or give some ideas on where to
start looking? Information from RT_SiteConfig.pm ->

# Authentication options
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , undef);
Set($WebExternalAuto , 1);

Robert Hough (rch at acidpit.org)

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