[rt-users] Problem using WebExternalAuth

William william at miamiconsultant.com
Wed Oct 6 17:14:51 EDT 2004

Either make a user in the posting url in the aliases, or add some apache
satisfy to the httpd.conf.

alias: "|/opt/rt3/bin/rt-mailgate --queue Queue --action correspond --url


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rob Hough
Sent: Wednesday, October 06, 2004 3:18 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Problem using WebExternalAuth

Hi all.

I have currently installed the latest version of RT and am using it
WebExternalAuth enabled. Via the WebUI I can authenticate with no problems.

Unfortunately the mailgate portion is no longer working.  When you send an
email to the system an error is generated in our log files.  The error is as

Oct  6 14:01:35 wolverine postfix/local[38884]: A414817CAB7:
to=<rt at wolverine.domain>, relay=local, delay=0, status=deferred (temporary
failure. Command output: An Error Occurred =================  401
Authorization Required )

Can anyone help me correct this problem or give some ideas on where to start
looking? Information from RT_SiteConfig.pm ->

# Authentication options
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , undef); Set($WebExternalAuto , 1);

Robert Hough (rch at acidpit.org)

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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